This video just popped up of a guy who got downgraded from Business to Economy with them (Japanese):
https://www.youtube.com/watch?v=x0yDiR55XjA&t=2450s
edit: I thought it was pretty bad but turns out it was only a 1hr flight
This video just popped up of a guy who got downgraded from Business to Economy with them (Japanese):
Just a nit: you are saying ETF when you mean Mutual Fund.