(Not) using Sony Bank for foriegn transfers

[Nickintokyo]

I have been using Sony Bank for a couple of years now and really enjoyed it. Good rates, decent interface, generally good service etc., but I have recently being having a world of trouble with them trying to make payments outside Japan.

My daughter recently moved to Australia for university, so I want to send her a monthly allowance (not a huge amount), but they are demanding my tax statements, salary statements, details of her living expenses, her utility bills (which she does not have as she is in halls) etc.

Has anyone had an similar experiences?

I know that the answer is just use Wise/Paypal etc., but I do like to be loyal where possible.

[RetireJapan]

Just use Wise

[Telebroker]

Just use Revolut - mostly free for relevant amounts.